Frequently Asked Questions

To comply with Philippine regulations and ensure account security, pegasusph requires identity verification before your first withdrawal. You'll need to upload a clear photo or scan of a government-issued ID (PhilSys national ID, passport, driver's license, or UMID) and a recent proof of address (utility bill, bank statement, or government document showing your name and current address). Verification typically takes 24-48 hours. Once approved, you can withdraw your winnings without further delays.

No. pegasusph strictly enforces a one account per person policy. Creating multiple accounts (also known as "multi-accounting") is a violation of our Terms and Conditions and may result in account suspension, forfeiture of funds, and permanent ban from the platform. If you've forgotten your login details, use the "Forgot Password" feature or contact our 24/7 support team for assistance instead of creating a new account.

If you've forgotten your password, click the "Forgot Password" link on the pegasusph login page. Enter the email address or mobile number associated with your account, and we'll send you a password reset link via email or SMS. Click the link, create a new password, and log in. If you don't receive the reset link within a few minutes, check your spam folder or contact our support team for help.

The minimum deposit at pegasusph is ₱100 for most payment methods, including GCash and PayMaya. This low minimum makes pegasusph accessible to all Filipino players, whether you're testing the platform for the first time or playing casually on a budget. There is no maximum deposit limit for most methods, but individual transactions may be subject to limits set by your payment provider.

pegasusph does not charge any fees for deposits. However, your payment provider (GCash, PayMaya, bank, etc.) may charge their own transaction fees. For example, some banks charge a small fee for online transfers, and over-the-counter payments may include a service fee. Check with your payment provider for their fee structure. The amount you deposit is the amount that will be credited to your pegasusph account.

Most deposits at pegasusph are processed instantly. GCash, PayMaya, and online banking deposits typically appear in your account within seconds. Bank transfers may take 15-30 minutes depending on your bank's processing time. Over-the-counter payments are usually credited within 1-2 hours after payment confirmation. If your deposit hasn't appeared after the expected time, contact our 24/7 support team with your transaction reference number.

The minimum withdrawal amount at pegasusph is ₱500. This ensures that withdrawal processing costs remain reasonable for both players and the platform. If your balance is below ₱500, you can continue playing until you reach the minimum withdrawal threshold, or contact support if you wish to close your account and withdraw a smaller amount.

pegasusph does not charge withdrawal fees for most methods. However, your bank or payment provider may charge their own fees (e.g., bank transfer fees, GCash cash-out fees). Additionally, if you withdraw funds before meeting the wagering requirements of a bonus, the bonus and any winnings derived from it will be forfeited. Always check the terms of any active bonuses before requesting a withdrawal.

Withdrawal delays can occur for several reasons: your account may require additional verification, you may have an active bonus with unmet wagering requirements, or there may be a high volume of withdrawal requests. pegasusph processes most withdrawals within 24-48 hours. If your withdrawal is delayed beyond this timeframe, contact our support team with your withdrawal reference number, and we'll investigate the issue immediately.

Wagering requirements (also called "playthrough" or "rollover") are the number of times you must bet your bonus amount before you can withdraw winnings derived from that bonus. For example, if you receive a ₱1,000 bonus with a 30x wagering requirement, you must place ₱30,000 in bets before you can withdraw. Different games contribute differently to wagering requirements — slots usually contribute 100%, while table games may contribute less. Check the specific terms of each pegasusph bonus.

Yes. Bonuses at pegasusph are optional. If you prefer to play without wagering requirements or bonus restrictions, simply decline the bonus when making your deposit, or contact support to remove an active bonus from your account. Playing without a bonus means you can withdraw your winnings at any time (subject to the minimum withdrawal amount) without meeting playthrough requirements.

Yes. Most pegasusph slot games and some table games offer a demo mode (also called "play for fun" or "free play") that lets you try the game without risking real money. Demo mode is a great way to learn game rules, test strategies, and explore new titles before playing with real pesos. Note that live dealer games and some progressive jackpot slots are only available in real-money mode.

Yes. All games at pegasusph use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Our games are regularly tested and audited by independent third-party agencies to verify fairness and compliance with industry standards. pegasusph is committed to providing a safe, transparent, and trustworthy gaming experience for all Filipino players.

Absolutely. pegasusph is fully optimized for mobile play on iOS and Android devices. You can access the full pegasusph Casino directly through your mobile browser — no app download required. All games, payment methods, and account features are available on mobile, so you can play your favorite slots, baccarat, and bingo games anytime, anywhere in the Philippines.